We offer free delivery* on all mainland UK orders and we aim todispatch orders within 48 hours. Orders are sent out via Royal Mail, but upgrade services are also available where we use Next Day couriers, 1st class Royal Mail and Signed For post. Next Day only available Monday to Thursday when order placed before midday and goods in stock.
(*Sorry but food orders such as veterinary diets come with a delivery surcharge because they are quite heavy)
EU and International Delivery:
under £50 £6.50**
over £100 Carriage free**
**Orders over 2kg are subject to additional carriage charges which we will confirm with you before dispatch. We are unable to send food products outside the UK. We aim to dispatch international orders within 5 working days.
We aim to keep you up to date with the dispatch schedule for your order, however, if for any reason we are unable to dispatch within our usual deadlines, we will contact you to advise you of any issues.
Returns and Refunds:
We understand that you may want, at times, to return an item you’ve purchased from us. To make this process quick and convenient for you, please read the policy below.
We regret that we cannot, by law, accept returns of any medication. If you return a medicine to us all we can do is dispose of it correctly for you as it cannot be resold.
Of course, if we have made a mistake or the product is faulty or damaged, we will accept returns as long as you contact us within 10 days of receiving the order and received the product back within 30 days. Once we have received the returned item we will refund the amount paid or resend the product.
If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 10 days of receiving the order and we receive the product back within 30 days. Once we have received the returned item we will refund the amount paid or resend the product.
All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.
If your shipping address is outside the UK, we will not refund the return shipping fee.
Any return which does not meet the conditions set above will not be refunded or replaced.
For further information on returns or to request a refund/return, please contact us.